Training & Support
SGR Franchisee Training
The most comprehensive glass and acrylic repair training and franchise setup system in the industry to ensure that you start your business with everything you need.
COMPLETE KNOWLEDGE AND REFRESHER TRAINING AVAILABLE ONLINE 24/7
Technical Training
4 Technical Training Days in Orlando, Florida
Delegates will learn all of the technical aspects of the three repair services:
Windshield chip and crack repairs
Headlight restoration
Glass scratch removal and repolishing
Training will also include the following:
Basic protocols and customer service expectations
Customer communications
Business Administration & Systems
City Setup Week
Franchisee Training
This is essentially a field accompaniment with a dedicated, experienced senior technician to achieve two main objectives;
To consolidate classroom technical knowledge and skills and how to transpose these into the real world with outdoor elements.
To demonstrate and coach new customer engagement and teach how to convert new prospects into customers through our repair demonstration model.
This is typically three (3) days in the exclusive territory attending drop-in appointments with new prospects and any national accounts that might exist in the area. A hand holding exercise plus an additional 2 days of remote support, to ensure a streamlined transition into the ‘field’ for technicians and / or franchisees.
Examples of our customer types and 'targets' for the week are:
Local Auto Dealers
Motor Freight Fleets
Truck Rental & Leasing Fleets
Food & Beverage Distributors
Tour Bus Fleets
Other customer fleet types specific to territory
We look to engage as many new prospects as possible to enable a fast start to the business along with any national accounts that are present.
Marketing support
We have a number of key platforms to help you continue to grow your business and achieve your business aspirations. Here are a few:
A comprehensive Operations Manual that details exactly how to operate a successful SGR franchise business.
Our Marketing Manual which details how to attract and engage with prospective customers and how to land the all important repair demonstration. Full of best practice, tips and tricks.
A Selling Skills platform for remote sales learning and upskilling your personal influence.
Access to the world’s most powerful Go To Market data platform with data on potential customers and key decision making contacts.
Online access to management, leadership and entrepreneurial development courses through the SGR Academy
Ongoing Support
After the conclusion of the City Set Up the support continues from both Corporate Office and indeed our global network. All of our franchisees have been on or are embarking on the same journey of success.
With such a mature franchise, our collective intelligence is immense. Each of our franchisees operate in the spirit of collaboration towards continuous improvement. We strive to improve both our repair technology and best practice to underpin our reputation for outstanding customer service.
Whatever you come across out there, we have seen it before. If you can’t find the answers on our secure app platform then there is always an experienced and supportive voice just a phone call away.
We retain the world's foremost go to market software to create commercial prospect lists together with key personnel contacts to help you with a fast start.
